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Go to our login page and choose the lender portal.
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Common questions
Where do my login details come from?
Once your loans are boarded, we email you a username and a link to create your password. If a week has passed since your servicing start date and nothing has arrived, check spam, then write to support@riverstoneservicing.com from the email address you gave us.
A borrower has stopped paying. What happens now?
We will keep you informed about the loan's status and payment history so you can decide your next step. Decisions about the loan, such as waiving a late charge, agreeing to a payment plan or changing terms, belong to you as the note holder. Default and foreclosure support is available as a separate service on request. Ask us for a quote through our contact page.
A borrower is selling or refinancing. How does the payoff work?
The borrower requests a payoff statement through the borrower portal or by email. If you need to coordinate a payoff from your side, for example a note sale or a buyout, email or call us. We work with the title company and post the payoff to the loan when funds arrive.
Riverstone provides the lender portal to its servicing clients, and access is limited to lenders with active servicing agreements. Your use of the portal is subject to our Terms of Service. Riverstone Note Servicing, LLC is a licensed Texas mortgage servicer located at 1602 N Interstate 35, San Antonio, TX 78208.
