Forms and requests.

E-sign consent

Needed once before we can send you documents to sign electronically.

1. Sign in to the borrower portal.
2. Give your e-sign consent.
3. From then on, we can send loan documents for e-signature.

Open the borrower portal

Borrower W-9

In some cases we collect a W-9 for your year-end Form 1098.

1. Sign in to the borrower portal.
2. Complete and sign the W-9 with your SSN or EIN.
3. We add it to your loan record.

Open the borrower portal

Set up auto-pay (ACH)

Automatic monthly payments from your bank account.

1. Log in to the payment portal.
2. Open the auto-pay settings.
3. Enter your routing and account number, then confirm.
4. Pick your draft date (usually the 1st or 15th) and authorize.

Open the payment portal

Payoff statement

The amount to pay your loan off in full — for a sale, a refinance or paying early. $50 per statement.

1. Request it in the payment portal’s Documents section, or email support@riverstoneservicing.com from the address on file.
2. Put your loan number and target payoff date in the subject.
3. We usually deliver a PDF within 48 hours.
4. Statements are good for 30 days.

Change of address or contact info

So notices and statements reach you.

1. Update it in the payment portal, or
2. email support@riverstoneservicing.com from your current address on file.
3. Include your loan number in the subject.
4. We update the record within about 48 hours.

Hazard insurance update

New policy, new carrier or new coverage limits — your deed of trust requires the property stay insured.

1. Email the policy’s declarations page to support@riverstoneservicing.com.
2. It must show the insured, property address, coverage, dates and our mortgagee clause.
3. Mortgagee clause: Riverstone Note Servicing, LLC ISAOA/ATIMA, P.O. Box 12075, San Antonio, TX 78212.
4. We update escrow and confirm within about 48 hours.