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Use our login page to reach the borrower portal. Save the page as a bookmark so you can find it next month.
Borrower Portal LoginBorrowers home
What the portal handles
Paying your loan
Make a single payment from your bank account, or set up a recurring automatic draft so the payment goes out on the same day each month. You can keep a bank account on file so you do not have to re-enter it. Card payments may be offered with a convenience fee; any fee is shown before you confirm.
Seeing where your loan stands
Check your principal balance, the date and amount of your next payment, your escrow balance if you have one, and a history of every payment posted to the loan.
Statements and year-end forms
Monthly statements are saved as PDFs you can open or download. Your Form 1098, which reports the mortgage interest you paid for the year, is posted early in the new year.
Keeping your contact details current
Moved or changed your phone number? Update it in the portal so statements and notices reach you. Tell us too if the property's insurance company or policy changes.
Any device
The portal works in a web browser on a phone, tablet or computer, with the same login on each.
When a phone call is better
The portal covers everyday tasks. Some situations deserve a conversation with a person. Call (210) 346-9827 during business hours or email support@riverstoneservicing.com if:
- You are falling behind. Contact us as soon as you know a payment will be late. We can take a partial or late payment where your loan allows it and tell you what your loan documents say about late charges. Changing the loan itself is up to your lender, not us. Free help is also available from HUD-approved housing counselors, listed at consumerfinance.gov/find-a-housing-counselor.
- You received a notice of default or a letter from an attorney about your loan. Do not set it aside. Read it closely, note any dates, and call us for your current account figures. Consider getting advice from a Texas attorney or a housing counselor.
- A payment or fee looks wrong. Send us the details in writing. We will look into it and answer in writing.
- Your homeowner's insurance lapsed or changed. Email us the new policy or binder so we can update your file and, if you have escrow, your escrow account.
- You are selling or refinancing. Ask for a payoff statement and tell us the expected closing date. We work with the title company to close out the loan.
We collect payments for the lender who owns your loan. We cannot rewrite its terms. What we can do is apply your payments correctly, explain your account and answer the phone.
Getting your records electronically
When you use the portal, you agree to receive statements, notices, tax forms and transfer letters electronically under the federal E-SIGN Act. You need a current web browser, a working email address and a way to open and save PDFs. You can withdraw that consent for future records at any time by emailing support@riverstoneservicing.com. The details are in our Privacy Policy.
Common questions
How do I get my login?
After your lender places the loan with us, we email a welcome message to the address on file with your username and a link to create a password. Look in your spam or junk folder for anything from Riverstone Note Servicing. Still nothing? Email support@riverstoneservicing.com from the address your lender gave us and we will send a new setup link.
I forgot my password.
Choose the forgotten-password option on the sign-in screen and a reset link will go to your email on file. If it does not show up within a few minutes, check spam, then email support@riverstoneservicing.com and we will help you get back in.
How can I pay?
Bank transfer (ACH) is the standard option, either one payment at a time or as a recurring draft. If card payments are available, the portal shows any fee before you submit. You can also mail a check to the address on your monthly statement. Do not send cash.
When is my payment treated as received?
A payment is credited based on the date we receive it, under the rules in your loan documents. Bank transfers submitted late in the day, on a weekend or on a bank holiday are processed the next business day, so allow a little extra time when you are close to your due date or the end of a grace period. Recurring drafts come out on the date you choose.
Can I see how each payment was split?
Yes. Each entry in your payment history shows how much went to interest, principal and escrow, plus any late charge. Those figures match your statements and your Form 1098.
How do I get a payoff amount?
Request a payoff statement through the portal or by email from your address on file. It will show the total due through a specific good-through date, and it will tell you how to send the funds. If you close after that date, ask for an updated statement.
Is my information safe in the portal?
The portal runs on a dedicated loan-servicing platform, requires your own username and password, and uses encrypted connections. Pick a strong password you use nowhere else and never share it. If anything looks off in your account, email support@riverstoneservicing.com right away.
What if I need something the portal cannot do?
Call (210) 346-9827 during business hours or email support@riverstoneservicing.com. Disputes, questions about missed payments and anything involving a notice about your loan are best handled by talking with us directly.
The borrower portal operates on an outside loan-servicing platform that Riverstone uses to administer loans. Your use of the portal is subject to our Terms of Service. Riverstone Note Servicing, LLC is a licensed Texas mortgage servicer located at 1602 N Interstate 35, San Antonio, TX 78208.
