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Your loan, in one place.
If Riverstone services your loan, this is home base: pay online, check your balance and reach a real person when you need one.
Everything in the borrower portal.
Log in any time to pay, see where your money went and download your documents.
Pay online
One-time or automatic payments by bank draft, card (a 3% surcharge applies) or mailed check.
Payment history
Every payment, due date and confirmation on your loan.
Balance & escrow
Principal left, and exactly what’s set aside for taxes and insurance.
A person
We answer Mon–Fri, 9:00 a.m.–5:00 p.m. Central — no offshore call center.
Pay online in a few minutes.
Log in to make a single payment, or turn on auto-pay and choose your draft date (the 1st and the 15th are popular). Bank draft, card and mailed checks all work. Mail checks to P.O. Box 12075, San Antonio, TX 78212, or drop them in the mail slot at the main door of our office, 1602 N Interstate 35, San Antonio, TX 78208.
Electronic communications. By using the portal and receiving account communications electronically, you consent under the federal E-SIGN Act (15 U.S.C. §7001 et seq.) to receive statements, notices, tax forms and transfer notices electronically. Withdraw consent any time by emailing support@riverstoneservicing.com; it applies to future communications. You’ll need a current browser, an email account and the ability to save PDFs. See our privacy policy.
Call us. Early is always better.
If you’ve fallen behind on a loan we service, get in touch before it snowballs. We’ll take a payment, explain what your note says about late fees, and tell you what it takes to bring the loan current.
HUD-approved housing counselors offer free, independent help. Find one at consumerfinance.gov.
Common requests, and the fastest way to send them.
Borrower questions, answered.
Office hours Mon–Fri, 9:00 a.m.–5:00 p.m. Central · (210) 346-9827 · support@riverstoneservicing.com
Does Riverstone own my loan?
No. Your lender owns the loan; we service it for them. We take your payments, manage your escrow if you have one, and send your statements and year-end tax form. Call (210) 346-9827 with any question about your account.
What are my payment options?
Use the borrower payment portal linked on this page, by bank draft or card (3% card surcharge), or set up auto-pay. You can also mail a check to the address on your statement. This website does not take payments itself. If anyone sends you different payment instructions in Riverstone’s name, call (210) 346-9827 before paying.
What is the escrow part of my payment for?
If your loan is escrowed, part of each payment is set aside for property taxes and insurance. We pay the county before the January 31 tax deadline and pay your insurer when the premium is due. Once a year you get an escrow analysis showing what came in, what went out and any change to your payment.
I’m behind. Who do I call?
Call us at (210) 346-9827 as soon as you can. We’ll tell you exactly where your loan stands and what your note requires to get current. Changes to the loan’s terms are up to your lender, and we can pass along your request.
How do I change my address or phone number?
Update it in the borrower portal, or email support@riverstoneservicing.com from the address we have on file and include your loan number. Changes are usually made within 48 hours.